Best-Effort Service Level Model
TxtReminders operates on a Best-Effort Service Level model, which means we try to deliver your Messages on-time but that we do not guarantee it.
Many factors exist that may interfere with timely delivery including:
- Mobile Carrier spam-blocking of the SMS Messages
- Server downtime
- Phone battery levels
- Network errors
- Connectivity loss
- Third-Party Service downtime
- Software bugs
- DDoS or other attacks on our Servers
- Many other unspecified and unforeseen issues
As an example, it entirely possible that some SMS Messages may never arrive at all.
Or - they may arrive significantly late. This kind of thing is rare, but it has been reported to happen in news articles and the User should expect the possibility of this happening with the TxtReminders Service.
In addition to this, there are global throttles imposed by the Mobile Carriers which can affect how many total SMS that TxtReminders can send in a given time period. If this limitation is reached in any given minute, we may need to delay the sending of some Messages to the next minute, or the next after that, up to an unlimited number of delayed minutes.
TxtReminders will endeavor to have infrastructure in place to allow scaling up to meet the needs of our Users, but we cannot guarantee that all Messages will arrive within any specific amount of time from when the User expects them to.
Refunds are not issued for non-delivery of SMS Messages where the reason for the non-delivery falls outside of our direct control and codebase of our Systems.
Refunds that are the fault of TxtReminders will be considered, at the sole discretion of TxtReminders, and any refunded amount will not exceed the price paid for the messages that were not delivered.
IF YOUR MESSAGES ARE CRITICAL, OR TIME SENSITIVE, THEN DO NOT USE TXTREMINDERS AS YOUR DELIVERY METHOD.